neg88 Privacy Policy

Data We Collect

neg88 collects personal data through several channels: directly from you when you register an account or contact support, automatically through your use of the Platform, and from third-party payment processors during deposit and withdrawal transactions. The categories of personal data we collect are described in the table below.

We do not collect sensitive personal data such as biometric data, racial or ethnic origin, political opinions, religious beliefs, or health information, except where age and identity verification incidentally reveals such information through a government-issued document. In such cases, only the information strictly necessary for age and identity verification is retained; all other sensitive data visible on the document is disregarded and not recorded.

How We Use Your Data

neg88 uses collected personal data only for the specific, documented purposes listed below. We do not use your data for any purpose incompatible with these stated purposes without first obtaining your explicit consent or notifying you of the new purpose via updated policy documentation.

• Account creation and management: Your identity and contact data are used to create, authenticate, and maintain your neg88 player account. This includes password resets, security alerts, and account status notifications.
• Payment processing: Financial data is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Transaction records are retained as required for financial compliance and dispute resolution.
• Identity verification (KYC): Verification documents and identity data are used to confirm that you are who you claim to be, that you are 18 years of age or older, and that your payment accounts belong to you. KYC is a mandatory anti-fraud and anti-money-laundering measure.
• Fraud prevention and security: Technical data and usage data are monitored by automated systems to detect unusual activity, prevent unauthorised account access, identify multi-accounting, and block fraudulent transactions.
• Customer support: Communications data (live chat transcripts, emails) are used to resolve your support enquiries and improve the quality of our support service. Support interactions are retained for quality assurance and training purposes.
• Responsible gaming: Usage data including session duration, deposit frequency, and betting patterns is monitored to identify signs of problem gambling. This data may trigger responsible gaming interventions such as pop-up reminders or mandatory cooling-off periods, in line with our responsible gaming commitments.
• Platform improvement: Aggregated, anonymised usage data is analysed to improve the Platform's design, performance, game offering, and user experience. Individual player profiles are never used for this purpose without anonymisation.
• Legal and regulatory compliance: Your data may be used or disclosed to satisfy legal obligations, respond to court orders, cooperate with law enforcement investigations, or comply with anti-money-laundering reporting requirements.
• Service communications: We will send you transactional emails relating to your account (deposit confirmations, withdrawal notifications, security alerts). Promotional communications are only sent if you have opted into marketing messages; you can opt out at any time via the unsubscribe link in any marketing email or by contacting support.

Data Sharing & Disclosure

neg88 does not sell your personal data. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

• Payment processors: To execute your deposit and withdrawal requests, we share the minimum necessary financial data with our payment processing partners (bKash, Nagad, Rocket, Upay, and card network processors). Each payment processor operates under its own privacy policy and is bound by contractual obligations to handle your data securely.
• KYC and identity verification providers: neg88 uses trusted third-party identity verification services to assist with document checking during the KYC process. These providers receive only the documents and data necessary for identity verification and are contractually prohibited from using your data for any other purpose.
• Game providers: When you play a casino game provided by a third-party studio (Pragmatic Play, NetEnt, Microgaming, Spribe, Evolution Gaming, Ezugi, and others), your account session data and bet history for that game session are shared with the relevant provider for the purpose of delivering the game and settling the outcome. Game providers do not receive your identity or contact data.
• Legal authorities: neg88 may disclose personal data to law enforcement agencies, financial intelligence units, courts, or regulatory bodies where required by applicable law, in response to a valid legal process, or where necessary to prevent fraud, money laundering, or other criminal activity.
• Fraud prevention networks: In cases of confirmed fraud or integrity violations, neg88 may share relevant account data with industry fraud prevention databases and partner platforms to protect the integrity of the broader online gambling ecosystem.
• Technical infrastructure providers: Our hosting, cloud infrastructure, and cybersecurity service providers may have limited, controlled access to data stored on the Platform's servers. These providers are bound by strict data processing agreements and may not use your data for independent purposes.

All third parties with whom neg88 shares personal data are required to maintain appropriate security standards and to handle personal data in accordance with applicable privacy legislation. We conduct due diligence on all data processors before engagement and review these relationships periodically.

Cookies & Tracking

The neg88 Platform uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience. A cookie is a small text file placed on your device by your browser when you visit a website. neg88 uses only the categories of cookies described below.

neg88 does not use advertising cookies, retargeting cookies, or social media tracking pixels. We do not allow third-party advertising networks to place cookies on neg88.app.

You can manage cookie preferences through your browser settings at any time. Most modern browsers allow you to view, block, or delete cookies on a per-site basis. Please note that disabling strictly necessary or security cookies may impair your ability to log in or use certain Platform features. For guidance on managing cookies in your specific browser, consult your browser's official help documentation.

In addition to cookies, neg88 may use web beacons (transparent pixel images) in transactional emails to confirm delivery and opening of important account notifications. These are used solely for delivery confirmation and are not used for advertising or cross-site tracking purposes.

Data Security & Retention

neg88 implements a layered security architecture to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to, the following:

• 256-bit SSL/TLS encryption on all data in transit between your device and neg88 servers.
• AES-256 encryption for sensitive personal data stored in our databases, including identity documents and financial records.
• Multi-factor authentication (MFA) requirements for all staff members who access player data systems.
• Role-based access controls ensuring that individual staff members can only access personal data relevant to their specific job function.
• Regular penetration testing and independent security audits of the Platform's infrastructure.
• Automated intrusion detection and real-time alerting systems monitoring for abnormal data access patterns.
• Secure offsite backups with encryption, retained in accordance with the data retention schedule below.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, neg88 will notify affected players without undue delay and will take immediate remedial action to contain the breach and prevent further unauthorised access.

Data Retention: neg88 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The general retention periods applied by neg88 are as follows:

• Active account data: Retained for the lifetime of your account plus 5 years after closure, to satisfy financial record-keeping obligations.
• KYC verification documents: Retained for 5 years from the date of your most recent transaction, as required under standard AML compliance frameworks.
• Transaction records: Retained for 5 years from the date of each transaction.
• Support communications: Retained for 2 years from the date of the last interaction, for quality assurance and dispute resolution purposes.
• Technical and usage data (logs): Retained for 12 months on a rolling basis, then anonymised or deleted.
• Unverified accounts (no deposits made): Retained for 12 months from registration, then deleted if no KYC has been initiated.

Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be attributed to any individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

Your Privacy Rights

neg88 respects your rights over your personal data. The following rights are available to all neg88 players. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 calendar days of receiving your request.

neg88 will not charge a fee for exercising any of the rights above in ordinary circumstances. If a request is manifestly unfounded or repetitive, we reserve the right to charge a reasonable administrative fee or decline to act on the request, with written explanation provided.

If you are dissatisfied with how neg88 has handled your personal data or responded to a rights request, you have the right to raise a complaint. Please contact us first at [email protected] so we can attempt to resolve your concern. If we are unable to resolve it to your satisfaction, you may escalate the matter through any applicable data protection authority or consumer protection body in your jurisdiction.

Third-Party Services

The neg88 Platform integrates with certain third-party services that are essential to its operation. These integrations are described below. neg88 is not responsible for the privacy practices of third-party services, and players are encouraged to review the privacy policies of these services independently.

• Game providers (Pragmatic Play, NetEnt, Microgaming, Spribe, Evolution Gaming, Ezugi, and others): Games embedded within the neg88 Platform are delivered by licensed third-party studios via their software platforms. Game session data (stake, outcome, game ID, session token) is exchanged with these providers to deliver and settle games. Providers are contractually obligated not to use this data for independent profiling or advertising.
• Mobile payment services (bKash, Nagad, Rocket, Upay): When you initiate a deposit or withdrawal via a mobile financial service, your transaction data is shared with the relevant provider's API to process the payment. These providers operate under their own regulatory frameworks and privacy policies.
• Card payment networks (Visa, Mastercard): Card transactions are processed through PCI-DSS compliant payment gateways. neg88 does not store full card numbers; only masked card details are retained for reconciliation purposes.
• Cloud infrastructure and hosting: neg88's Platform is hosted on enterprise-grade cloud infrastructure. Infrastructure providers have physical and logical access controls to the servers on which your data is stored, but they process data only under neg88's instruction and are bound by strict data processing agreements.
• Analytics: neg88 uses privacy-respecting, anonymised analytics tools to understand aggregate usage patterns on the Platform. Individual player data is anonymised before being passed to analytics systems, and no personal identifiers are shared with analytics providers.

The neg88.app website does not contain links to external third-party websites for general browsing purposes. All navigation remains within the neg88 Platform. However, if you independently navigate to any external website, neg88 has no control over and accepts no responsibility for the privacy practices of that external site.

Policy Updates & Contact

neg88 reviews this Privacy Policy periodically and will update it when changes to our data practices, applicable laws, or the services we offer make an update necessary. The "Last Reviewed" date displayed at the top of this page and in the hero section is updated each time the policy is revised.

Where changes to this Privacy Policy are material — meaning they significantly affect how your personal data is collected, used, or shared — neg88 will notify registered players via the email address associated with their account at least 14 days before the changes take effect. For minor clarifications or corrections that do not materially affect data practices, the policy will be updated without prior individual notification.

Continued use of the neg88 Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you should cease using the Platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or to neg88's handling of your personal data, please contact us using the details below. Our privacy compliance team is available to respond in English during Bangladesh Standard Time (UTC+6) business hours, with all email enquiries acknowledged within 6 hours and substantive responses provided within 30 calendar days for formal rights requests.

This Privacy Policy was last reviewed on 1 January 2026 and supersedes all previous versions published on neg88.app. The English-language version of this Privacy Policy is the authoritative version and shall prevail in the event of any ambiguity arising from any translation or interpretation.